I sent a very important and urgent email to a government agency on Wednesday last week. I sent the email because the phone number listed on its website was not functioning.
I was happy when I received immediate response that read: Thank you, we will get back to you soonest.
I never knew it was an automated responder.
I sent another email (a reminder) just now only to get the same response. No salutation, no subscription, no complimentary close… Nothing. It was robotic.
With the immediacy of the response and the ‘word for word’ response, it dawned on me that it was an automated response.
I’ve always got immediate human response and assistance for all email and phone communications with private and public offices abroad. Same is not happening in my country.
What if the email is about somebody’s life on the line?
Why can’t Nigeria government agencies act normal for once?
Why list an email on the website when nobody is assigned to monitor it?
Is this normal?